Shipping Policy

Effective Date: January 8, 2025

At GlitzCiteino, we strive to provide fast, reliable, and cost-effective shipping for all our customers. Our Shipping Policy outlines the different shipping options available, delivery times, costs, and more. We want you to enjoy a seamless shopping experience from the moment you place your order to the moment your musical instrument arrives at your doorstep.

1. Shipping Methods

We offer various shipping options based on your location and preferences. Our goal is to ensure timely delivery while offering flexibility. Available shipping methods include:

  • Standard Shipping: Typically takes 5-7 business days for domestic orders within the U.S.
  • Expedited Shipping: Arrives in 2-3 business days for customers who need their orders quickly.
  • International Shipping: We offer international shipping to most countries, with delivery times varying based on destination.

Shipping methods and times are subject to change based on product availability and your delivery address.

2. Shipping Costs

Shipping costs are calculated at checkout based on your chosen shipping method, the size and weight of the items in your order, and the destination address. For domestic orders within the U.S., standard shipping rates apply, while expedited and international shipping may incur additional charges.

We occasionally offer free shipping promotions on eligible orders. To take advantage of these offers, please check our website for current promotions and terms.

3. Delivery Timeframes

We process and ship orders within 1-2 business days of order confirmation, depending on product availability. After your order is shipped, the delivery time will depend on the shipping method selected:

  • Standard Domestic Shipping: 5-7 business days
  • Expedited Domestic Shipping: 2-3 business days
  • International Shipping: Delivery times vary by country, but typically range from 7-14 business days.

Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, including weather conditions, carrier delays, or other factors.

4. International Shipping

We are pleased to offer international shipping to most countries. International shipping costs and delivery times are calculated based on your location and the items in your order. Please note that international customers are responsible for paying any customs duties, taxes, or import fees upon delivery.

Important Information for International Customers:

  • Shipping costs will be calculated at checkout based on the destination and weight of your order.
  • International orders may be subject to customs inspections and fees upon arrival in your country.
  • GlitzCiteino is not responsible for delays or additional fees incurred due to customs processes.

5. Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment. You can use this tracking number to check the status of your order directly with the shipping carrier.

For any issues with tracking, please contact us at info@glitzciteino.com, and our customer service team will assist you.

6. Shipping Restrictions

While we aim to ship to as many locations as possible, there may be certain shipping restrictions based on the size, weight, or delivery area of specific products. We may also limit shipping to certain countries or regions due to shipping carrier restrictions or international regulations.

If your shipping address is in a restricted area, we will contact you promptly to discuss alternative arrangements or offer a refund if necessary.

7. Shipping Address Accuracy

It is essential to provide an accurate and complete shipping address when placing your order. If an incorrect or incomplete address is provided, we may not be able to process your shipment. In such cases, we will contact you for further clarification. If your order is returned due to an incorrect address, additional shipping fees may apply to resend the order.

8. Order Issues and Delays

While we strive to fulfill every order on time, sometimes shipping delays occur due to factors beyond our control, such as:

  • Carrier delays (e.g., due to weather or high demand during holidays).
  • Incorrect address information.
  • Customs processing (for international orders).

If your order is delayed or there is an issue with delivery, please contact us at info@glitzciteino.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Damaged or Missing Items

If you receive a damaged or incomplete order, please contact us immediately. We will initiate a claim with the shipping carrier and arrange for a replacement or refund as appropriate. To ensure a smooth claims process, please provide photos of the damaged items and packaging when possible.

10. Changes to Shipping Policy

We may update our Shipping Policy periodically. Any changes will be reflected on this page with an updated effective date. For the most current shipping information, please review this policy before making a purchase.

If you have any questions regarding shipping, please don’t hesitate to contact us via email at info@glitzciteino.com or by phone at (309) 728-2775.