Sales Policy
Effective Date: January 8, 2025
At GlitzCiteino, we are committed to delivering high-quality musical instruments and accessories to our customers. Our Sales Policy is designed to ensure a smooth and satisfactory shopping experience, covering all aspects of order processing, payments, shipping, and more. Please read this policy carefully before making a purchase.
1. Order Acceptance
By placing an order on GlitzCiteino.com, you are making an offer to purchase products under the terms and conditions outlined in this Sales Policy. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that:
Are based on incorrect pricing or descriptions.
Violate any of our terms or policies.
Are flagged for fraud prevention or suspected fraudulent activity.
Upon successful order placement, you will receive an email confirmation that includes your order details. However, this does not guarantee the acceptance of your order until you receive a final order dispatch confirmation.
2. Pricing and Payment
All prices listed on GlitzCiteino.com are in U.S. dollars and are subject to change without notice. Prices do not include taxes, shipping charges, or other applicable fees unless stated otherwise.
Taxes: Sales tax is calculated based on your shipping address and applicable local tax laws.
Payment Methods: We accept payments through major credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment methods available at checkout.
Currency: All payments are processed in U.S. dollars. If you are shopping from outside the United States, your bank may apply currency conversion fees.
Upon payment, we will authorize your credit or debit card for the transaction amount. Your payment will only be processed when the goods are ready for shipment.
3. Order Processing
Once your order is placed, our team will review and process it. Please note the following:
Order Review: We review all orders to ensure accuracy in pricing and stock availability.
Shipping Time: Orders are typically processed within 1-2 business days, depending on product availability. However, processing times may vary during busy seasons or holidays.
Backorders: If a product is temporarily out of stock, you will be notified, and your order will be placed on backorder. We will ship your order as soon as the product becomes available.
4. Shipping and Delivery
We aim to provide efficient and reliable shipping to all our customers. Our shipping policy includes the following:
Shipping Methods: We offer a range of shipping options, including standard and expedited delivery, depending on your location and preferences.
Shipping Costs: Shipping costs are calculated at checkout based on the delivery method, destination, and size/weight of your order. We may offer free shipping promotions from time to time, subject to certain terms and conditions.
Delivery Time: Delivery times vary based on your location and the shipping method chosen. Domestic orders typically arrive within 5-7 business days, while international orders may take longer.
International Shipping: We ship internationally to most countries. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
We strive to process and ship all orders promptly; however, delays may occur due to unforeseen circumstances, including weather, shipping carrier delays, or holidays.
5. Returns and Exchanges
We understand that sometimes things don’t work out as planned. Our Returns and Exchanges Policy ensures that you can return most items within 30 days from the date of receipt for a refund or exchange, subject to the following conditions:
Eligibility: Items must be unused, in original packaging, and in resellable condition. Any promotional or free items must also be returned if the purchase is returned.
Non-Returnable Items: Some products, including gift cards and customized items, may not be eligible for returns.
Return Process: To return an item, contact our customer support team at info@glitzciteino.com or call us at (309) 728-2775. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.
Please refer to our Refund and Returns Policy for full details regarding return instructions, restocking fees, and refund processing times.
6. Cancellations
You may cancel your order before it has been shipped. If your order has already been dispatched, you will need to follow the returns process to return the item. To cancel an order, please contact our customer service team as soon as possible.
7. Limitation of Liability
GlitzCiteino is not liable for any damages arising from the use or inability to use our products. Our liability is limited to the value of the products purchased. We do not assume responsibility for any incidental or consequential damages.
8. Fraud Prevention
To protect against fraud, we reserve the right to review orders that appear suspicious. This may include verifying your payment details, contacting you for further confirmation, or canceling an order that is flagged as fraudulent.
9. Changes to the Sales Policy
We may update our Sales Policy periodically to reflect changes in the law or our business practices. Any changes will be posted on this page, and the updated date will be indicated at the top of the policy.